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Call Centre (FFN_807)

DGIF baseline 2026-1, the latest. Earlier baselines: timemap.

RDF: ffn_807.ttl

Name

callCentre

Attribute

FFN Feature Function

Definition

A centralized office used for the purpose of receiving (termed an 'inbound call centre') and transmitting (termed an 'outbound call centre') a large volume of requests by telephone.

Description

The activities of inbound call centres include: answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints. The activities of outbound call centres include: using similar methods to sell or market goods or services to potential customers, undertake market research or public opinion polling and similar activities for clients.

Accepted

2013-10-18

Allowed for

• AL010 Facility
• AL013 Building

RWOI terms naming it

• RWO_00558 Call Centre
• RWO_00559 Call Centre Building

Source: DGIF 2026-1 QEA model, DGIWG. Standard: DGIWG 206-3. Licence: CC BY 4.0, © DGIWG.